Support & help

The performance fee only applies when the portfolio value is above the high water mark and the hurdle rate has been reached. The agreed rate is applied to the excess above the mark. Every step of the calculation is visible in the app under Transparency.

Displayed values may be delayed or provisional. The statements and custody records of the custodian are binding.

Executions, daily values, and account movements are retrieved from the custodian on weekday mornings, bank bookings shortly after. Between two retrievals nothing changes. When the last retrieval ran is shown in the app under Data flow.

A gain is realised only once a position has been closed. Unrealised gains consist of the valuation of open positions and change with the price.

Weekly reports appear on Fridays, monthly reports in the first working days of the following month, quarterly and half-year reports within three weeks after the end of the period.

Write to your contact - in the app, “Write a message” creates the request. The finished certificate appears under Documents.

Sign the device out under Security and Face ID via Active sessions; “Sign out on all devices” covers them all at once. The session ends immediately, though a screen already open may keep running for up to an hour. If a device is lost, also call your contact.

You and your team at COREY have access. Which data goes to third parties is set out in full in the app under Data flow.

Changes to company name, address, or register details require evidence. Submit it through your contact.